Shipping policy

Shipping Policy

Thank you for shopping with The Fallen Oak. We carefully prepare and package each order to help ensure your handcrafted items arrive safely.

Processing Times

Processing times vary by product and are shown on the applicable product page. Many of our current handcrafted home décor items are prepared and shipped within 3–5 business days.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

Orders containing multiple items may ship together or separately depending on product size, availability, and packaging requirements.

Shipping & Delivery

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and shipping destination.

Once your order has been shipped, you will receive tracking information when available.

Carrier delivery estimates are provided as estimates and are not guaranteed by The Fallen Oak. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery times.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address. The Fallen Oak is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may be required before the order can be shipped again.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.

Damaged Packages

We carefully package our products for shipment. If your order arrives damaged, please contact us as soon as possible after delivery.

Please include your order number along with clear photographs of the damaged item, the shipping box, packaging materials, and any visible damage to the package. Please retain the item and all original packaging while we review the issue.

We will review the circumstances and work with you on an appropriate resolution.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with members of your household, and with neighbors when appropriate. You may also need to contact the shipping carrier for additional delivery information.

If a shipment appears to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

Large, Custom, and Local Orders

Larger furniture, custom woodworking, local pickup, and local delivery orders may have different production, shipping, pickup, or delivery arrangements than the home décor products available for standard online shipping.

Any applicable arrangements and costs for these orders will be communicated separately before the order is finalized.

Questions

If you have questions about shipping or an existing order, please contact us at hello@thefallenoak.biz.

The Fallen Oak
Lakeland, Florida